Return and Refund Policy

Effective Date: November 15, 2025
Contact: support@colordori.com

This Return and Refund Policy (“Policy”) explains how returns, refunds, and cancellations are handled on Colordori.com (“Colordori”, “we”, “our”, or “us”). By making a purchase through our marketplace, you agree to this Policy in addition to our Terms of Service and Payment Terms.

1. Marketplace Structure

Colordori is an online marketplace that connects independent sellers with buyers. Each seller is responsible for the products they list, including shipping, returns, and customer service. However, Colordori monitors compliance to ensure all sellers adhere to fair trading and consumer protection laws.

2. Eligibility for Returns

Buyers may request a return or refund if:

• The item was damaged or defective upon arrival.
• The wrong item was received.
• The product does not match the description.
• The seller offers a satisfaction guarantee or voluntary return policy.
• Digital products, downloadable content, or custom-made goods may not be eligible for return unless defective or otherwise required by law.

3. Return Request Process

To initiate a return:

• Contact the seller directly via your Colordori account within 14 days of delivery.
• Provide proof of purchase and, if applicable, photo evidence of damage or defect.
• The seller will confirm whether the item is eligible for return and provide return instructions.
• If the seller does not respond within 7 business days, you may contact Colordori Support at support@colordori.com for mediation.

4. Return Conditions

Returned items must be unused, in original packaging, and include all accessories. The buyer is responsible for return shipping costs unless the item is defective or incorrect. Sellers may issue a partial refund if the item is returned in used or damaged condition.

5. Refunds

• Once the returned item is received and inspected by the seller, a refund will be processed to the original Visa or Mastercard used for the purchase.
• Refunds typically appear in 5–10 business days, depending on the buyer’s bank.
• Refunds are issued only through the original payment method — no exceptions.

6. Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Digital downloads and virtual goods.
• Personalized or custom-made products.
• Items marked “Final Sale” or “Non-returnable.”
• Perishable or hygiene-sensitive goods (e.g., cosmetics, food).

7. Order Cancellations

Buyers may cancel orders before the seller ships the item. Once an order is shipped, the cancellation must follow the standard return process. Sellers reserve the right to refuse cancellation of made-to-order or customized items.

8. Dispute Resolution

If you cannot reach an agreement with the seller:

• Contact Colordori Support at support@colordori.com.
• Provide all relevant documentation (order ID, proof of communication, and product photos).
• Colordori may mediate disputes, but final responsibility for refunds rests with the seller.
• If payment was made by Visa or Mastercard, you may also contact your card issuer to request a chargeback in accordance with PSD2 and 3DS regulations.

9. Fraud and Abuse

Colordori reserves the right to:

• Deny refunds for fraudulent, abusive, or excessive return claims.
• Suspend accounts that misuse the return system.
• Cooperate with payment providers and law enforcement in cases of fraud.

10. Updates to This Policy

We may update this Policy from time to time to reflect changes in consumer law, marketplace operations, or payment systems. The “Effective Date” above will indicate the most recent update.

11. Contact

For return or refund questions, please reach out to: 📧 support@colordori.com